My order was marked delivered but it’s not here.Updated 3 months ago

Sometimes, carriers mark packages as "delivered" shortly before they actually arrive. If you haven’t received your package, we recommend the following steps:

1. Check nearby locations – Look around your delivery area and check with neighbors, household members, your building’s reception, or a mailroom in case it was left there.
2. Contact your local post office – If you still can’t find your package, reach out to your local post office with your USPS tracking number [LOCALTRACKINGNUMBER] and shipping address. They may have more details on its status.
3. Confirm your address with us – Share your full shipping address with us so we can verify the delivery details on our end.

If your package still hasn’t arrived after taking these steps, please let us know, and we’ll be happy to assist further. We appreciate your patience while we work to resolve this.