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VELA

We&#x2019;re so sorry that your item arrived damaged or faulty&#x2014;we want to make this right for you! Please reach out to us as soon as possible with the following details:<ul data-end="303" data-start="229"><li data-end="280" data-start="229">A clear photo of the damaged or defective area.</li><li data-end="303" data-start="281">Your order number.</li></ul>You can contact us at via our chat or send us a email at <a href="mailto:care@velascarves.com">care@velascarves.com</a>&#xA0;so we can assist you promptly. If your claim is approved, we&#x2019;ll provide a replacement or a suitable resolution.Thank you for your patience, and we appreciate your support!

We’re so sorry that your item arrived damaged or faulty—we want to make this right for you! Please reach out to us as soon as possible with the following details:. You can contact us at via our chat or send us a email at care@velascarves.com so we ca

What should I do if I receive a damaged or faulty item?

Orders

What if the item I purchased is not exactly identical to what I see online?

What if the item I want is out of stock?

Why does the color of my scarf look different?

Why does my scarf feel stiff or less soft than expected?

Our Products

When was your company founded?

Where are your products made?

To whom can I submit suggestions and feedback?

How can I model for Vela?

How can I contact VELA for PR inquiries?

Our Company

What are the methods of payment?

Payment

How long will it take to receive an item?

Does VELA ship to Egypt?

Do you offer free shipping?

Will I have to pay customs fees on my international order?

How long does delivery take?

What should I do if I entered the wrong shipping address on my order?

What is the difference between standard and express shipping?

What should I do if my tracking shows no movement?

Can I upgrade my shipping to express or next-day delivery?

Shipping

What is your return policy?

Return Policy

What should I do when my order arrives?

My order was marked delivered but it’s not here.

Why is my package being returned to sender, and what are my options?

What do I do if I receive the wrong item in my order?

Is there a discount code for first time buyers?

Can I cancel my order?

Can I remove an item from my order?

I didn’t receive my gift card. What should I do?

Having issues with the rewards program?

Loyalty

What should I do if I receive a damaged or faulty item?Updated 3 months ago