Need Help? Our VELA Team is Here for You!

Conversations may be retained for quality assurance purposes. By using this feature, you consent to our Privacy Policy.

VELA

<p>We recommend inspecting your order as soon as it arrives to ensure everything is in perfect condition. If you notice any damage or quality issues, please keep in mind that we cannot offer refunds, replacements, or accept returns for damaged items or claims after two weeks from the delivery date.</p>

We recommend inspecting your order as soon as it arrives to ensure everything is in perfect condition. If you notice any damage or quality issues, please keep in mind that we cannot offer refunds, replacements, or accept returns for damaged items or claims after two weeks from the delivery date.

What should I do when my order arrives?

Orders

What if the item I purchased is not exactly identical to what I see online?

What if the item I want is out of stock?

Why does the color of my scarf look different?

Why does my scarf feel stiff or less soft than expected?

Our Products

When was your company founded?

Where are your products made?

To whom can I submit suggestions and feedback?

How can I model for Vela?

How can I contact VELA for PR inquiries?

Our Company

What are the methods of payment?

Payment

How long will it take to receive an item?

Does VELA ship to Egypt?

Do you offer free shipping?

Will I have to pay customs fees on my international order?

How long does delivery take?

What should I do if I entered the wrong shipping address on my order?

What is the difference between standard and express shipping?

What should I do if my tracking shows no movement?

Can I upgrade my shipping to express or next-day delivery?

Shipping

What is your return policy?

Return Policy

My order was marked delivered but it’s not here.

Why is my package being returned to sender, and what are my options?

What should I do if I receive a damaged or faulty item?

What do I do if I receive the wrong item in my order?

Is there a discount code for first time buyers?

Can I cancel my order?

Can I remove an item from my order?

I didn’t receive my gift card. What should I do?

Having issues with the rewards program?

Loyalty

What should I do when my order arrives?Updated 3 months ago