We take pride in our products and want your shopping experience with Vela to be the best. If, however, you are not completely satisfied with your order, we will gladly return your items. Returned items must be received within 30 days for a return....

<p>We take pride in our products and want your shopping experience with Vela to be the best. If, however, you are not completely satisfied with your order, we will gladly return your items. Returned items must be received within 30 days for a return. All items must be unworn and in the original packaging. Please note, return shipping methods and associated costs are the responsibility of the customer. To start your return simply go to:&#xA0;<a href="https://vela-scarves.loopreturns.com/#/" id="isPasted">https://vela-scarves.loopreturns.com/#/</a></p>

What is your return policy?

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VELA

Return Policy

What if the item I purchased is not exactly identical to what I see online?

What if the item I want is out of stock?

Why does the color of my scarf look different?

Why does my scarf feel stiff or less soft than expected?

Our Products

When was your company founded?

Where are your products made?

To whom can I submit suggestions and feedback?

How can I model for Vela?

How can I contact VELA for PR inquiries?

Our Company

What are the methods of payment?

Payment

How long will it take to receive an item?

Does VELA ship to Egypt?

Do you offer free shipping?

Will I have to pay customs fees on my international order?

How long does delivery take?

What should I do if I entered the wrong shipping address on my order?

What is the difference between standard and express shipping?

What should I do if my tracking shows no movement?

Can I upgrade my shipping to express or next-day delivery?

Shipping

What should I do when my order arrives?

My order was marked delivered but it’s not here.

Why is my package being returned to sender, and what are my options?

What should I do if I receive a damaged or faulty item?

What do I do if I receive the wrong item in my order?

Is there a discount code for first time buyers?

Can I cancel my order?

Can I remove an item from my order?

I didn’t receive my gift card. What should I do?

Orders

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Loyalty