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VELA

Yes! If your order has not yet been fulfilled, we can update your shipping method to express or next-day delivery. Please contact our customer service team immediately at <a href="mailto:care@velascarves.com">care@velascarves.com</a>&#xA0;with your order number so we can make the change and process the invoice for the price difference.We&#x2019;ll do our best to accommodate your request as quickly as possible! &#x1F495;

Yes! If your order has not yet been fulfilled, we can update your shipping method to express or next-day delivery. Please contact our customer service team immediately at care@velascarves.com with your order number so we can make the change and proce

Can I upgrade my shipping to express or next-day delivery?

Shipping

What if the item I purchased is not exactly identical to what I see online?

What if the item I want is out of stock?

Why does the color of my scarf look different?

Why does my scarf feel stiff or less soft than expected?

Our Products

When was your company founded?

Where are your products made?

To whom can I submit suggestions and feedback?

How can I model for Vela?

How can I contact VELA for PR inquiries?

Our Company

What are the methods of payment?

Payment

How long will it take to receive an item?

Does VELA ship to Egypt?

Do you offer free shipping?

Will I have to pay customs fees on my international order?

How long does delivery take?

What should I do if I entered the wrong shipping address on my order?

What is the difference between standard and express shipping?

What should I do if my tracking shows no movement?

What is your return policy?

Return Policy

What should I do when my order arrives?

My order was marked delivered but it’s not here.

Why is my package being returned to sender, and what are my options?

What should I do if I receive a damaged or faulty item?

What do I do if I receive the wrong item in my order?

Is there a discount code for first time buyers?

Can I cancel my order?

Can I remove an item from my order?

I didn’t receive my gift card. What should I do?

Orders

Having issues with the rewards program?

Loyalty

Can I upgrade my shipping to express or next-day delivery?Updated 3 months ago