Shipping

How long will it take to receive an item?

At Vela, we work hard to fill your orders in a timely fashion, and most orders are shipped within 3 business days. Once your order is processed, the shipping time varies based on the shipping method that is chosen. Please keep in mind that during...

Does VELA ship to Egypt?

At this time, we do not ship to Egypt due to logistical constraints with Egypt’s customs. However, we are actively exploring solutions and hope to offer shipping there in the future. We truly appreciate your patience and support! ❤️

Do you offer free shipping?

We offer fast and free shipping for orders over $50 within the contiguous United States (does not include Hawaii, Alaska, or US territories). Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.

Will I have to pay customs fees on my international order?

Customs fees, duties, and import taxes are determined by the policies and regulations of the destination country, and unfortunately, we do not have control over these charges. Any applicable fees are the responsibility of the recipient and are subjec

How long does delivery take?

Delivery times vary depending on the destination and the shipping method selected. • Economy Shipping: 5-7 Business Days. • Express Shipping: 2-3 Business Days. • Free Shipping: 5-7 Business Days. • Next Day Shipping: (Weekday Delivery). Please note

What should I do if I entered the wrong shipping address on my order?

If you’ve entered an incorrect shipping address, please contact us as soon as possible at [email protected] with the following details:. We’ll do our best to identify where the error occurred and assist you in updating the address if possible. Ple

What is the difference between standard and express shipping?

At VELA, we offer different processing and shipping options to meet your needs:. Standard Processing & Shipping: Orders are processed within 2-3 business days before shipping. During high-demand periods, such as restocks or product launches, processi

What should I do if my tracking shows no movement?

If your tracking hasn’t updated for a while, please contact our customer service team at [email protected] with your order number. We’ll check on your order and coordinate with our shipping team to determine its status. If your package is confirme

Can I upgrade my shipping to express or next-day delivery?

Yes! If your order has not yet been fulfilled, we can update your shipping method to express or next-day delivery. Please contact our customer service team immediately at [email protected] with your order number so we can make the change and proce