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VELA

<p>At Vela, we work hard to fill your orders in a timely fashion, and most orders are shipped within 3 business days. Once your order is processed, the shipping time varies based on the shipping method that is chosen. Please keep in mind that during Launch or SALE periods, this time can be a little longer.</p>

At Vela, we work hard to fill your orders in a timely fashion, and most orders are shipped within 3 business days. Once your order is processed, the shipping time varies based on the shipping method that is chosen. Please keep in mind that during SALE periods, this time can be a little longer.

How long will it take to receive an item?

Shipping

What if the item I purchased is not exactly identical to what I see online?

What if the item I want is out of stock?

Why does the color of my scarf look different?

Why does my scarf feel stiff or less soft than expected?

Our Products

When was your company founded?

Where are your products made?

To whom can I submit suggestions and feedback?

How can I model for Vela?

How can I contact VELA for PR inquiries?

Our Company

What are the methods of payment?

Payment

Does VELA ship to Egypt?

Do you offer free shipping?

Will I have to pay customs fees on my international order?

How long does delivery take?

What should I do if I entered the wrong shipping address on my order?

What is the difference between standard and express shipping?

What should I do if my tracking shows no movement?

Can I upgrade my shipping to express or next-day delivery?

What is your return policy?

Return Policy

What should I do when my order arrives?

My order was marked delivered but it’s not here.

Why is my package being returned to sender, and what are my options?

What should I do if I receive a damaged or faulty item?

What do I do if I receive the wrong item in my order?

Is there a discount code for first time buyers?

Can I cancel my order?

Can I remove an item from my order?

I didn’t receive my gift card. What should I do?

Orders

Having issues with the rewards program?

Loyalty

How long will it take to receive an item?Updated 18 days ago