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<p id="isPasted">If your order arrives damaged or defective, please contact us within 7 days of delivery so we can help make it right. To be eligible, items must be unworn, unused, and returned in their original condition, including all tags and packaging.</p><ul><li style="font-size: 16px;">Go to: <a data-fr-linked="true" href="https://vela-scarves.loopreturns.com/#/">https://vela-scarves.loopreturns.com/#/</a> and enter your order information to begin the return or exchange process</li><li style="font-size: 16px;">Domestic orders only will be provided you with a pre-paid label which we will deduct from your original payment method a $5 handling charge. Return shipping methods and associated costs are the responsibility of the customer. (Please note we are unable to provide return shipping labels for international orders).</li><li style="font-size: 16px;">Once you have completed the return steps online, simply drop off your sealed package to your nearest USPS</li><li style="font-size: 16px;">As a reminder, VELA is not responsible for shipping fees, customs or lost returns.</li></ul>

If your order arrives damaged or defective, please contact us within 7 days of delivery so we can help make it right. To be eligible, items must be unworn, unused, and returned in their original condition, including all tags and packaging.

What do I do if my item(s) arrives damaged?

Our Products

What if the item I purchased is not exactly identical to what I see online?

What if the item I want is out of stock?

Why does the color of my scarf look different?

Why does my scarf feel stiff or less soft than expected?

When was your company founded?

Where are your products made?

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How can I model for Vela?

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Our Company

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Payment

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Does VELA ship to Egypt?

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Shipping

What is your return policy?

Return Policy

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My order was marked delivered but it’s not here.

Why is my package being returned to sender, and what are my options?

What should I do if I receive a damaged or faulty item?

What do I do if I receive the wrong item in my order?

Is there a discount code for first time buyers?

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What do I do if my item(s) arrives damaged?Updated 12 days ago