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VELA

At VELA, we&#x2019;re a small company dedicated to creating hand-made, sustainable products in batches. Because of our commitment to quality and ethical production, our quantities may be limited at times. However, we work hard to restock frequently so you can complete the perfect outfit!If you&#x2019;re interested in a specific item, you can request a restock directly on the product page. This helps us understand demand and prioritize restocks accordingly.Thank you for your patience and support&#x2014;we appreciate you being part of the VELA community!

Vela's team is small, hard working, and dedicated. All of our products are currently made by hand. As a result, our quantities may be low at times. However, Vela will work hard to ensure that products are restocked frequently so that you can complete the perfect outfit.

What if the item I want is out of stock?

Our Products

What if the item I purchased is not exactly identical to what I see online?

Why does the color of my scarf look different?

Why does my scarf feel stiff or less soft than expected?

When was your company founded?

Where are your products made?

To whom can I submit suggestions and feedback?

How can I model for Vela?

How can I contact VELA for PR inquiries?

Our Company

What are the methods of payment?

Payment

How long will it take to receive an item?

Does VELA ship to Egypt?

Do you offer free shipping?

Will I have to pay customs fees on my international order?

How long does delivery take?

What should I do if I entered the wrong shipping address on my order?

What is the difference between standard and express shipping?

What should I do if my tracking shows no movement?

Can I upgrade my shipping to express or next-day delivery?

Shipping

What is your return policy?

Return Policy

What should I do when my order arrives?

My order was marked delivered but it’s not here.

Why is my package being returned to sender, and what are my options?

What should I do if I receive a damaged or faulty item?

What do I do if I receive the wrong item in my order?

Is there a discount code for first time buyers?

Can I cancel my order?

Can I remove an item from my order?

I didn’t receive my gift card. What should I do?

Orders

Having issues with the rewards program?

Loyalty

What if the item I want is out of stock?Updated 3 months ago